Customer Care
Customer Care
Customer Care
We offer coaching services for schools, groups and individuals
We offer coaching services for schools, groups and individuals
We offer the very best services in our field. We never settle for second best and always have your satisfaction as our top priority. It’s who we are and we are proud of it.
Customer Care Policy
Customer Care Policy
This policy applies to All Parents/Guardians and sports participants.
Policy objectives
- To ensure that we consistently give customers a positive sporting experience each time they join our sports courses.
- To make our customers feel appreciated and inspired through the time they spend with Sporty People so they will use our services more, continue to choose us on a long-term basis and also to recommend Sporty People to others.
Strategies & Plans
Strategies & Plans
It is the policy of SportyPeople that procedures are in place to ensure a good customer experience. To deliver our commitment we should ensure:
- We provide reliable and quality sports sessions
- Deliver the best value to customers
- Provide customers with great services, fair pricing and support if they need it
- Across the entire experience, we continue to surprise and inspire our customers
Policy Detail.....
What to do if you have any concerns?
However, if customers have any comments or concerns regarding the services provided or staff employed by SportyPeople, we would like to hear them and assist wherever possible. The Customer Care Policy aims to deal with complaints from direct service users in a prompt, fair and positive manner. The table below indicates the stages, which may be used to resolve a complaint.
Person dealing with complaint:
Stage 1 - Alert staff member OR head coach informally
Stage 2 – Put in writing to james@sportypeople.co.uk or use the form on the Contact Us page
Stage 3 – Contact Director Manager
Most complaints can usually be successfully resolved informally by a staff member. If you are not satisfied with the response to your initial complaint then you should use the form on the Contact Us page and write to james@sportypeople.co.uk.
Please note that any complaints directed to Stage 3 or above, without being directed to the Head Coach in the first instance, will be referred back to Stage 1. Sporty People aims to acknowledge all written complaints within three working days and to investigate and take any resolution action within 15 working days. If you are not satisfied with the response to your complaint, details of how to appeal will be given in the reply.
Notes:
Complaints must be made by direct service users or parents – complaints received from third parties will not be dealt with.
Complaints regarding staff employed by SportyPeople – at any stage in the Customer Care Policy the complaint may be referred to the SportyPeople Staff Disciplinary Procedure.
In order to improve the quality of the services delivered, a database of all formal complaints will be maintained by SportyPeople. The information contained therein will be confidential and used solely for monitoring purposes in relation to the Customer Care Policy and such use will be subject to the provisions of the Data Protection Act 1998.
“My daughters Confidence has improved massively! Thank you Sportypeople! ”
Ben Hart, Hove
“My son went from regularly attending the football afterschool club to now joining a local club. Thank you for your advice!”
Jodi Black, Porstslade
